Special characters are not displayable by all the fonts, so please DO NOT use non-letter or non-number characters when you put the names. 

They will automatically be converted to a question mark if you try to use special characters. 

According to Fitwearpro's policy, we WILL NOT offer the refund or replacement in this case. 

Please see our policy at https://fitwearpro.com/pages/refund-replacement-policies  for more details