If the item you have bought does not suit you for some reason, you can return it within 20 days following the delivery date.
To return your order, please contact us at support@fitwearpro.com
Please note:
- We do not bear the direct cost of returning the goods.
- Returns can sometimes take up to 30 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received.
- Only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank and may vary.
- Personalized / Customize Products can't be returned due to the customized nature of all of the products we produce at Fitwearpro. Your artwork is designed with care and is entirely personal to you (and your pet).
- Only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank and may vary.
- Fiwearpro WILL NOT make a refund if the item arrives in good condition and meets the customer’s customization/personalization corresponding to his/her order.
- Our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund or replacement for reasons such as wrong size, wrong design, etc. made by customers. But we can offer you a discount for reordering.