Here are some reasons for orders being in production longer than usual:
- The garment is out of stock and needs to be ordered in.
- The order did not pass the post-production quality check and needs to be reprinted to ensure that only the highest-quality product is shipped out.
- If there is an issue with an item in the order, the whole order will be delayed.
- Large orders of 12 items or more may take additional production time.
Production times listed in our catalog are based off of averages and are not guarantees. If it is a holiday time our providers might be experiencing higher demand than usual and items may be taking longer to create. Your tracking information should be available soon.
If your order has not been updated or shipped after 7-10 business days from ordering, please get in touch with our support team via firstname.lastname@example.org and we’ll look into it ASAP.